CD_TURNS

Returns & refunds

Effective August 24, 2026 · Covers eBay store Cd_Turns and the shop at cdturns.com

We sell two kinds of stock. eBay is our personal collection, packed and mailed from Texas. cdturns.com is brand-new factory stock filled from a long-standing U.S. music warehouse and sent to you. Both channels ship USPS Media Mail in the lower 48 only. Please read the section that matches where you bought.

eBay store — all sales final

Purchases from ebay.com/usr/Cd_Turns are final. That includes vinyl, CDs, and any other format listed there. We do not accept returns because you changed your mind, ordered the wrong title, already own it, or decided not to keep a sealed copy.

Please open the package when it arrives and look it over. If something is wrong, message us on eBay before leaving feedback. Most issues are faster to fix that way than through a public case.

eBay’s Money Back Guarantee still applies if the parcel never shows up or the item is clearly not what the listing described. A “no returns” listing does not cancel that protection. It does mean we do not take remorse returns.

Website shop — warehouse stock

Orders on cdturns.com are new, unplayed warehouse copies. We do not take them back because you did not enjoy the record, found a cheaper copy later, or opened a seal and changed your mind.

Vinyl (LPs, 12″, 10″, 7″) — no returns.

Vinyl from the website is final, same as the warehouse. Factory-new jackets often show small corner rubs or a light seam wrinkle from plant and bin handling. That is normal for new vinyl and is not a defect. We will not take a disc back because you opened it, played it, or decided you did not want it.

CDs and other sealed discs — no remorse returns.

CDs are not a “send it back if you don’t like it” item. If the warehouse sent the wrong title, a cracked jewel case that happened in transit, or a factory-defective disc, email us within 7 days of delivery with the order number and clear photos of the packing and the item. We will arrange a replacement or a refund. Once a CD is opened and played, it is not eligible unless it is a proven manufacturing fault.

What we will make right

Never arrived — if tracking never shows delivery in the lower 48, we refund or reship after we confirm with the carrier.
Wrong title — we refund or replace. Do not open the copy if you can see it is the wrong album.
Empty box / crushed in transit — photos of the carton and the item, sent within 7 days of delivery. We work the claim with the warehouse and the carrier. Refund or replacement; we do not guess without pictures.
Sold out at the warehouse after you paid — we cancel that line and refund it. We do not leave you waiting on a restock unless you ask us to.

What we will not take back

Any vinyl, on eBay or the website, for buyer’s remorse
Any eBay purchase because you “don’t want it”
Opened seals, played copies, or “I already have this”
Minor jacket rub, a soft corner, or shrink-wrap splits on otherwise new vinyl
Warping or melt from a hot mailbox or a parked mail truck on Media Mail — that is a carrier-environment issue. Photograph the box if it was crushed; a disc that sat in heat after delivery is not a warehouse defect
Orders we cannot ship (Alaska, Hawaii, territories, outside the U.S.) — those are cancelled and refunded, not “returned”

How we pack

Website orders leave the warehouse in cartons built for records and discs — not thin envelopes. eBay collection copies are packed in Texas the same way we would send a record to a friend: rigid mailer or box, no floppy envelope. Every order goes out with tracking. Media Mail is economy service; it is slower than Priority and is the right class for recorded music.

How to reach us

Website orders: email sales@cdturns.com with the order number.
eBay orders: message Cd_Turns from the order.
Put “damaged,” “wrong item,” or “not received” in the subject so we see it.

We answer as a small Texas shop, not a call center. Contact us first. Leave feedback after we have had a chance to fix it.